Help / FAQs

1. How long will it take to receive my order?

We offer Standard (3–5 business days), 2-Day and Overnight shipping to domestic (United States) customers. International customers can expect their order to arrive in 1 to 10 business days, depending on the shipping speed chosen. Learn more about our shipping options.

2. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

3. In regards to sizing, should I get a suit that is too small or too big?

The fabric is a polyester/lycra blend, so it will fit close to the skin. Visit the fitting chart to help choose which size will allow you to be comfortable. However, we highly recommend buying larger sizes.

4. Can I see while wearing the suit?

Yes, but not with 100% visibility. However, most studio and production environments pose no problem.

5. Does the suit without the removable hood work as well in filming?

All of the suits work well in chroma key filming. The removable hood option is simply something some customers prefer for convenience.

6. Does the zipper have to be in the back?

While they will fit the same either way, visibility will not be the same if you wear our suits with the zipper in the front.

7. Can I order gloves and/or hoods?

Yes, we supply gloves and hoods separately. Please visit our store for these add-on items.

8. How do you handle returns?

Visit our returns, refunds and exchanges page.

9. Is it possible that I didn’t get an order confirmation email?

When checking out, please make sure you provide an email address that you check regularly. This is where you order confirmation and shipment tracking emails will be sent. Some email clients sort emails into different folders or tabs, such as Gmail’s “Promotions” tab. Try checking these folders if you’re not finding our emails in your inbox.